(1) Select the product you want.
(2) Click "Add to Cart" to add the product to your shopping cart.
(3) Check your shopping cart.
Please check that your order details are correct and then click on the "Proceed to Checkout" button.
If the item is out of stock at this point, for example if another customer has already purchased the item, a message will be displayed indicating that the item is out of stock.
(4) Complete the purchase procedure.
Please enter your "customer information", "shipping method" and "payment method" according to the instructions.
(5) After checking the details, click the “Pay Now” button.
(6) Your purchase will be completed.
(7) You will receive an order confirmation email. This email will be your copy, so please keep it until you receive the product.
about shipping cost
・Shipping fee: 880 yen (tax included) nationwide
We order products after you make a purchase.
Shipping usually takes about 4-6 weeks from the time of order .
For products with an order period, Shipping will occur approximately 4-6 weeks after the end of the order period .
Please note that shipment may be delayed due to a large number of orders or due to production factory circumstances.
Please note that we cannot accept requests for specific delivery dates.
*However, please note that arrival may be delayed if any of the following conditions apply.
・Shipping operations at our warehouse and logistics center will be closed during the New Year holidays and on weekends and public holidays.
・For deliveries to Hokkaido, Okinawa, some areas of Tohoku, and remote islands ・Delays in delivery due to weather, traffic conditions, etc.
Delivery company/type
Sagawa Express, Yamato Transport, Japan Post, EMS, DHL, FedEx
We will exchange the following products at our expense:
・If the product you received is different from the product you ordered. ・If the product you received is damaged or dirty due to issues during shipping.
We cannot accept cancellations or exchanges due to customer convenience after the order has been completed.
Once your order has been completed and shipped, it is your responsibility to receive your package.
If you return the product after it has been shipped due to an extended absence or refusal to accept it, you will be required to pay the actual shipping costs both ways and various fees.
In addition, if cancellations continue due to long-term absence, refusal to accept deliveries, non-payment of bank transfers, etc., we will decline your order and suspend your use of our store.
In case of incorrect delivery or initial defect
We inspect all products according to our own standards before shipping them out, but in the unlikely event that there is a mistake in delivery or an initial defect in a brand new, unused product, we will exchange the product.
We apologize for the inconvenience, but please check the [Exchange/Return Policy] and *Notes* below and contact us via Inquiry within 5 days of receiving the product .
We cannot accept returns for products that have been received more than 5 days after the arrival date, so please check the condition of the product immediately after it arrives.
Once we have confirmed the item through photos etc., we will exchange it for a good product.
We will only accept returns or exchanges for the same product if the product you receive is found to be defective or if the product you received is different from what you ordered.
[Exchange and return policy]
We cannot accept returns or exchanges if the following conditions apply:
・Products where order information cannot be confirmed ・Returns and exchanges due to customer convenience (color, size, etc.)
・Products without tags ・Products that have been delivered more than 5 days ago ・Products that have been used even once, or have been repaired or cleaned ・Products that have acquired odors, stains, or scratches while in the customer's possession ・Products with damaged or removed product packaging, tags, accessories, etc. ・Minor scratches within our store's standards
*The products are handcrafted one by one by local craftsmen. Although they are made with great care, please understand that due to the fact that they are handcrafted, there may be slight differences in size and balance, as well as small scratches that do not interfere with normal use.
・We cannot accept refunds without prior notice, so please be sure to contact us.
Once an order has been completed, we cannot accept any changes, additions or cancellations to products.
※Please note※
・We will not accept any returns even if there is a mistake in delivery or initial defects.
・If the replacement stock is out of stock, we will repair or return the product.
・We cannot accept packages that have not been confirmed by our store.
*If we are unable to accept your return due to the condition of the product, we regret to inform you that we will either return the product or discard it. Thank you for your understanding.
Product Inquiry
Please use the contact form on the website.