You can pay by credit card, PayPay, Paypal, Apple Pay, Google Pay, Pay Later (Payday), or at a convenience store. Please see below for details on each payment method.

■ Credit card payment (Shop Pay)
VISA / Master card / AMEX are accepted.

■Apple Pay / Google Pay / PayPal
You can make payments using the credit card information registered with each service.

■ Pay Later (Payday)
No credit card is required, just your email address and mobile phone number to make a purchase. Multiple purchases can be paid for together by the 10th of the following month.
If you sign up for PaydyPlus for free, you can use features such as three deferred installments with no fees*, monthly budget settings, and a larger amount you can pay later than usual.
*Installment fees are free only for direct debit and bank transfer.
**3 installments deferred payment requires registration the first time you use the service. Also, it is only available for purchases of 3,000 yen or more per transaction.

Due to the specifications of our order system, we are unable to change the payment method once it has been confirmed. Thank you for your understanding.

■Credit card / Amazon Pay
You will be charged when your order is confirmed.

■ Pay Later (Payday)
You can pay the amount from the following month onwards at convenience stores, banks, etc. For details, please check Paidy Customer Support "FAQ" (external link).

Regardless of which payment method you choose, due to the specifications of our payment system, you will be required to pay for each order number. Please note that if you make a lump-sum payment, we will not be able to process your payment smoothly.

Due to the specifications of our order system, we are unable to accept changes to the billing address, name, address, or phone number. Thank you for your understanding.

Deferred payment (Paidy) is a service that allows you to make payments easily with just your email address and mobile phone number without the need for troublesome prior registration. Payments can be made at convenience stores, banks, etc. from the following month onwards. *Deferred payment is provided by an external service called Paidy. For more information, please refer to the website .

■About invoices
The billing amount will be determined at the end of the month in which your order is placed, and the invoice will be issued on the 1st of the following month.
The payment deadline is the 10th of the month of issue. Details regarding the billing amount, payment method, etc. will be sent by email and SMS (short message) by the 3rd of the month following the month of your order. [For bank transfers and payments at convenience stores] The payment deadline is from the 1st of the month following the month of your order after the billing is confirmed until the 10th.
You can also check the final billing amount on the paidy website in your usage history "myPaidy". [If you pay by direct debit] The payment will be automatically debited on the 12th of the month following the month in which you placed your order. However, this does not apply during the New Year holidays or other long holidays.
If the payment date falls on a bank holiday, it will be the next business day.

■About 3 installments of deferred payment
By upgrading to Paidy Plus through the Paidy app, you can choose to pay later in three installments for orders over 3,000 yen each.

*Please note that this service may not be available depending on the order status.
*Payment will begin from the month following the order date.
*Please check your payment details on "myPaidy" or the monthly invoice. If you choose to pay in three installments, a separate review will be required. Depending on the results of the review, you may not be able to use the three installment plan. In that case, you will be switched to a lump-sum payment.

If you would like to return an item, please apply for a return or exchange using the "Contact Us" form.
Once your application has been accepted, we will provide you with information on how to return the item if you wish to return or exchange it.
However, please note that we cannot accept returns or exchanges if the item falls under the refund policy.
Please note that you will be responsible for shipping costs when returning or exchanging items. Please check the refund policy for conditions under which returns or exchanges are not permitted.

The refund procedure will vary depending on the payment method you specified when placing your order. Please see below.

■Credit card payments: Refunds will be processed by the credit card company.
Depending on the card you use, it may take up to two months for the actual refund to be made, so if you have any questions about the timing of your refund or the amount shown on your statement, please contact your card company's support desk.

■Pay Later (Paidy)
<Before payment> The charge for the product will be canceled.
<After payment> The amount of the returned item will be reflected in your Paidy balance after we receive your return/cancellation notice.
If you continue to use Paidy, the points will be automatically applied to your Paidy usage from the following month onwards, but if you do not use the service for three months, Paidy will contact you.
If you would like a refund regardless of the subscription period, please contact Paidy Customer Support.

Paidy Customer Support 0120-971-918 (toll free, weekdays 10:00-18:00)

■Bank transfer/convenience store payment *Currently, this option is unavailable.
We will refund you by bank transfer based on the account information you provided.

There is no requirement for a delivery company to be used when returning a product, but please make sure to use a shipping method that allows for tracking (a method that allows you to keep a copy of the shipping slip).
*If you are sending by mail, please use Yu-Pack or Letter Pack.

When returning an item, you may use a box other than the original box.
*When returning an item, please be sure to include all accessories that came with the product.
*We are not responsible for any accidents or troubles such as damage or loss that occur after the return procedure.

We pay close attention to quality, including inspection, but if the product is damaged or soiled, we apologize for the inconvenience, but please contact us via the inquiry form within 3 days of receiving the product.

*Even if you think the product is defective, it may not be defective due to the characteristics of the product or the manufacturing process, so please prepare a photo of the problem area . After receiving the photo, we will make an assessment.
*If it is determined that an exchange is difficult due to sales conditions, etc., we will provide a refund.
*After checking the photos of the relevant area, we will not be able to accept returns or exchanges if we determine that the product is not defective.

If you receive a product that is different from the one you ordered, we apologize for any inconvenience, but please contact us via the inquiry form within 3 days of receiving the product. We will check the details and arrange for the correct product as soon as possible.
*If it is determined that an exchange is difficult due to sales conditions, we will provide a refund.

＜Exchange due to customer's convenience＞
For the above reasons, we are unable to accept exchanges for different sizes, colors, or other products. If you would like to exchange for a different size or color after your order has been confirmed, please contact us by 9:00am the day after your order, stating your request and including your order number.
Your order will be cancelled and you will need to purchase the desired item again.

<In case of defective products>
If you receive a defective product, we will accept returns or exchanges.

We apologize for the inconvenience, but please contact us via the inquiry form within 3 days of receiving the product.

*Please contact us with a photo of the problem area. *If we are unable to exchange the product due to sales conditions, we will provide a refund.

*After checking the photos of the relevant areas, if we determine that the item has fraying or scratches that do not interfere with wearing it, we will not be able to accept returns or exchanges due to product defects.

When creating product pages, we make every effort to reproduce the actual colors of the product through color correction, but the colors may appear different depending on your monitor environment and settings.
Also, the color of the product will vary depending on whether you view it under fluorescent lights indoors or natural light outdoors, so we would appreciate it if you would take the shooting environment into consideration when viewing the product.

Wellness Jewelry is a long-established jewelry workshop in Yamanashi, and each piece of jewelry is made in Japan and carefully crafted by artisans.
For this reason, although we handle our products with the utmost care, very small scratches or misalignment of the engraving may be unavoidable.
Our manufacturing method is different from mass-produced products made by machines, so we hope you will see it as an individual feature and flavor.
Please understand that these are handmade items.

Generally, we do not overproduce, so we only start production once we receive an order.
We will inform you of the order period each time.
Some products may be restocked, but except for special order items, they are currently only available for a limited time. Please be careful not to miss out.

The material and size are listed on each product page. If they are not listed or if you have any questions about the product details, please contact us in advance.

A size chart is provided.
We have also included a method for easily measuring size using items around you, so we hope you will find this useful when making your decision.

Radon Chips™ are original parts developed by our company, made by kneading a mineral called "radium ore" and molding it into chips.
If you look inside a ring or bracelet, you will see black, granular magnet-like objects which are radon chips.
Since it comes into direct contact with the skin, you can wear it without compromising the design of the jewelry.
Since it is not a precious metal, there is no need to worry about allergies.

<About the radon hormesis effect>
Radon hot springs, including Tamagawa Onsen, have long been popular forms of hot bath therapy.
Radiation is said to have various benefits for humans and animals. Radon contains a small amount of radiation, which is technically called the "low radiation hormesis effect." We focused on radon and succeeded in crushing radium ore into a shape that can be used more easily and in everyday life.
Click here for details

ReAg999 is a recycled silver material developed by our partner company. Pure silver is considered to have excellent antibacterial properties and is less likely to cause allergies, but the most common type is "Silver925," which is 92.5% silver. Some people react to the metals contained in the remaining percentage and develop allergies.

ReAg999 is made from recycled urban mines in Japan. It is made of 99.5% silver and 0.5% platinum , and contains no copper, so it is resistant to tarnishing, is kind to the skin and the earth, and is a simple yet rich precious metal that has never been seen before.
We are actively incorporating this ReAg999 material, and would like to work towards creating sustainable jewelry by borrowing resources from what already exists, rather than from silver mines.
Click here for details

On the payment screen, enter the coupon code (discount code) you want to use in the "Add coupon code or gift card" field. After entering the code, press "→" if you are using a smartphone, or "Apply" if you are using a PC, and the coupon code will be applied.

If you cannot apply the coupon, it may be due to the following reasons:
- The half-width and full-width alphanumeric characters are different
- Unnecessary characters or spaces
- The coupon has expired
- You are ordering an item that is not eligible for the coupon

If none of the above applies, please let us know by filling in the inquiry form with your [coupon code] and [product name you wish to order].

Please note that coupons cannot be applied after your order has been confirmed.

<Other points to note when using coupons>
*If you cancel an order that has been used with a coupon, you cannot use the same coupon on a different order.
*You cannot use multiple coupons on one order.

Yes, Wellness Jewelry offers gift wrapping.
We do not normally include a shopper bag, so if you would like one please select it when placing your order.

Business hours are from 10:00 to 19:00 on weekdays. We cannot respond to inquiries outside business hours, such as on weekends and holidays.
In order to keep a record of communications with customers, support is provided via email or chat.
We are unable to respond to enquiries over the phone, so we ask for your understanding.
*Please note that we will announce our closures during the Obon, Golden Week, and New Year holidays on the top of our website and on social media.

If you have any other questions, please contact us using the inquiry form .