Legal Statement

*When you receive the product, please check for any defects.

*If there is a defect, faulty item, or incorrect item due to delivery error, you can exchange or return the item.

First: Exchange/return period

If you contact us within 5 days of receiving the product, we will exchange it.

Returns will be handled in accordance with Section 2.2 below.

*Contact information

① Please contact us within 5 days of receiving the product by email using the inquiry form , including your order information, the reason for the return or exchange, and the problem. (Please explain in as much detail as possible.) In the case of defective products, please attach an image of the entire product to be returned and an image of the defective part (please take as clear an image as possible, including the proof photo and tag).

② If more than 5 days have passed since the product arrived, we will not be able to accept exchanges or returns, even if the product is defective. (Please note that we will not accept any inquiries after 5 days.)

③ Regarding exchanges/returns, after receiving your contact, we will send you an email with instructions on how to proceed with the exchange/return, and you will need to return the item within 5 days of receiving the email.

④If you return the product more than 5 days after we have notified you of the exchange/return procedure, we will not be able to provide a refund. Thank you for your understanding.

Second: Exchange/return fees

*In either case of exchange or return, after the customer returns the product, we will resend a new product. In the case of a return, we will refund you once we receive and inspect the product.

1. Exchange

① In the event of a defect on our part (such as a defective product, incorrect product (color, size, etc.)), we will cover all return and reshipment costs. (The customer will return the product cash on delivery, and we will reship the new product prepaid.)

② In the case of exchanges due to "customer's convenience (size does not fit, different from the image, etc.)," ​​the customer will be responsible for the return shipping fee, and we will cover the re-shipping fee. (The customer will return the product prepaid, and we will re-ship the new product prepaid.)

2. Returns

① "If there is a defect on our part (defective product, wrong product, wrong color, wrong size, etc.), we will cover the return shipping fee (customer will return the product cash on delivery) and we will give a full refund.

② We regret that we cannot accept returns for reasons of the customer's convenience (size does not fit, image is different, color is different, ordering mistake, PC/mobile phone operation mistake, etc.). Please note in advance.

Third: Conditions for which exchange/return is not possible

①If your request is made more than 5 days after the product is delivered

② If fingerprints or other marks are on the product

*After we receive the finished products from our atelier, we inspect the jewelry and package it in a finished state. However, due to the nature of the material, there may be rare cases where fingerprints or dust are attached.

*Please try this, as the odor and surface dirt will be almost completely eliminated after using it for a few days or cleaning it with a cloth.

3) If product tags, price tags, labels, etc. have been cut off

④ Products that have been used, repaired or cleaned

⑤ Products that have been stained by customers trying them on, or that have cigarette or other odors

Fourth: Events that are not considered defective

① If there are scratches or other marks that are typical of handcrafted items

*Please be aware that each item is handmade by a craftsman before purchasing.

②The natural stones we use in our store are natural materials, so the color and inclusions of the actual product may differ from the sample photo. We try to display the color as standard as possible, but please understand that differences may occur.