Privacy Policy

<Items to be disclosed pursuant to the Personal Information Protection Act>

Regarding our privacy policy, we disclose the matters that should be disclosed pursuant to the "Act on the Protection of Personal Information" (Act No. 57 of May 30, 2003, hereinafter referred to as the "Personal Information Protection Act") as follows. The terms "personal information," "third party," etc. in this disclosure comply with the Personal Information Protection Act.
Furthermore, each of our brands may have separate provisions regarding the handling of personal information in relation to the provision of products and services, etc., so please review those provisions as well.

1. Name of the business entity handling personal information and the person responsible for managing personal information

2. Purpose of Use of Personal Information

• (1) The personal information handled by our company is as follows:

• 1. Personal information about you
  • a. Information written on various slips related to sales operations such as product reservations, deliveries, repairs, and orders
  • b. Information provided via customer cards, surveys, etc.
  • c. Information generated through purchases of products, card usage, etc.
  • d. Information generated through online sales
  • e. Information provided by accessing websites operated by the Company or the Company’s individual brands, such as e-mail newsletters and inquiry forms
  • f. Information collected lawfully and through other fair means

• 2. Personal information regarding business partners
  • a. Information contained in the trading account opening document, contract, or memorandum
  • b. Information collected lawfully and through other fair means

• 3. Personal information regarding shareholders
  • a. Information listed in the shareholder register
  • b. Information collected lawfully and through other fair means

• 4. Personal information of applicants for employment and recruitment activities, internship applicants, and former employees
  • a. Documents submitted at the time of employment/recruitment or internship application, and information stated in the employment contract or internship contract
  • b. Information generated during your employment with the Company and information provided in your employment contract
  • c. Information collected lawfully and through other fair means

• (2) The purposes for which personal information is acquired or held by our company are as follows:
• 1. Personal information about you
  
  • a. To confirm and inquire about orders, confirm and inquire about product shipments, reply to inquiries, process payments and other sales, deliver products, and provide after-sales service, etc.
  • b. For marketing activities such as market research for product development and improvement and service improvement by the Company and its group companies (defined in 3. (3) below; the same applies below).
  • c. To provide various information such as information on new products and services of the Company and its group companies, mail order business activities, information on stores, events and special events, and sending catalogs and direct mail from the Company and companies that the Company deems appropriate
  • d. For legitimate purposes, such as sending rewards for participating in surveys and other investigations, contacting customers about lost items, and ensuring their safety.

• 2. Personal information regarding business partners
  
  • a. For the sale, purchase, distribution and other business activities of the Company and its group companies, as well as for the activities incidental to such business activities
  • b. For marketing activities such as market research to develop and improve products and services of the Company and its group companies

• 3. Personal information regarding shareholders
  
  • a. To exercise rights and fulfill obligations under the Companies Act
  • b. To conduct and record the general meeting of shareholders
  • c. To provide various benefits to shareholders from our company that do not violate laws and regulations
  • d. To implement various measures to facilitate smooth relationships between shareholders and our company
  • e. To manage shareholders, such as by creating data based on various laws and regulations

• 4. Personal information of applicants for employment and recruitment activities, internship applicants, and former employees
  
  • a. To provide information to and contact applicants for employment and recruitment activities (including internship applicants) and for other uses related to employment and recruitment activities
  • b. To provide information and contact former employees, etc.

3. Provision of personal information to third parties

• 1. Our company will not provide your personal information to a third party except in the following cases:

• a. When disclosing personal information to a payment company for identity verification, billing confirmation, and credit investigation
• b. When there is consent from the person in question
• c. When required by law
• d. When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the individual's consent.
• e. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent.
• f. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.

• 2. The Company may outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use. In this case, the Company will select the outsourcing company responsibly and supervise the outsourcing company as necessary and appropriate regarding the management of personal information, including clearly stating personal information protection measures in the outsourcing details.
• 3. The Company may share personal information such as the customer's name, address, date of birth, gender, occupation, telephone number, fax number, email address, and product purchase history with its group companies to the extent necessary to achieve the purpose of use. In this case, the Company will be responsible for managing the personal information.
• a. The group companies of our company are the consolidated subsidiaries listed on our website.

• 4. Our company may provide personal information to the business successor in the event of business succession due to a merger or other reason.

4. How to submit requests for disclosure of personal information, etc.

• 1. Definition of "Disclosure of Personal Information, etc."
  • "Disclosure of personal information, etc." here refers to the disclosure of personal information as stipulated in the Personal Information Protection Act, notification of the purpose of use, correction, addition, or deletion of personal information, suspension of use, erasure, or suspension of provision to a third party of personal information.
• 2. Personal information that can be requested for disclosure, etc.
  • The personal information that is the subject of your request will be limited to "retained personal data" as defined in the Personal Information Protection Act.
• 3. Contact point for requests for disclosure, etc.
  • Please make requests for disclosure of personal information directly to the respective company contact points where you registered or provided your personal information (hereinafter referred to as "registration contact points"). If you are not sure which registration contact point you should contact the "contact point" listed below to make a request for disclosure.
• The contents listed below in 4 to 6 describe the procedures to be followed when making a request for the disclosure of personal information, etc. to our "Inquiry Desk."

• If you wish to make a request to the registration office for the disclosure of your personal information, etc., please check with the registration office and follow the procedures there.
• 2. Personal information that can be requested for disclosure, etc.
  • The personal information that is the subject of your request will be limited to "retained personal data" as defined in the Personal Information Protection Act.
• 4. Documents to be submitted when requesting disclosure of personal information, etc.
  • a. If you make a request for disclosure of personal information, notification of purpose of use, etc., we will send you a disclosure request form. Please fill in the necessary information on the request form and mail it to our "Inquiries Desk." Notification of disclosure and purpose of use will be sent in writing by delivery record mail to the address of the individual confirmed by each request form and identity verification documents.

• • b. If you make a request to correct, add, or delete personal information, or to suspend or erase the use of the information, or to suspend provision to a third party, we will send you a request form for corrections, etc. Please fill in the necessary information on the request form and submit it to us.

• • Please apply by mail to our "Inquiries Desk." We will make corrections to the extent that we can confirm that the personal information belongs to you based on the invoice and identity verification documents. We will notify you of the results of the corrections to your personal information (including cases where corrections cannot be made) by sending a written notification by recorded delivery mail to your address, which can be confirmed by the invoice and identity verification documents. Please note that if we delete your personal information, suspend its use, or suspend its provision to third parties, you may not be able to receive the services you currently use.

• • c. We will not return any submitted invoices or identity verification documents. Each invoice will be properly managed by our company. Identity verification documents will be disposed of by our company after a certain period of time.
  • d. In addition, our company may contact the person in question or their agent by telephone or other means to confirm the contents of each invoice and identity verification document.

• 5. Fees for requests for disclosure of personal information and notification of purpose of use
  • For each request for disclosure of personal information and notification of purpose of use, a fee of 500 yen (excluding consumption tax) will be charged. If notification is sent by mail, please note that an additional actual fee may be charged. When mailing a disclosure request, please enclose a 540 yen stamp or postal money order.
• 6. Persons who can request disclosure of personal information
  • Those who can request the disclosure of personal information are limited to the individual (the person identified by the personal information that is the subject of the disclosure) and their representative (a person delegated by the individual, or a legal representative such as a parent or guardian). When requesting the disclosure of personal information, documents must be submitted to verify that the person making the request is the individual or a representative. Please note that if there are any defects in the submitted documents, we will not be able to comply with your request for the disclosure of personal information.
  • 1. Details to be confirmed when requesting disclosure of personal information, etc. and necessary confirmation documents, etc.
  • a. When the person requesting disclosure of personal information is the person himself/herself
  • ⇒ Only the documents listed in the table below [Identification documents] will be accepted to verify your identity.
  • b. When the person requesting disclosure of personal information is a representative
  • ⇒ All documents (a) to (c) listed below are required.
  • A. Please provide the documents listed in the table below (Identification documents) to verify your identity.
  • A. Identification documents listed in the table below as identification of the representative
  • C. Documents to confirm the existence of the power of attorney listed in the table below [Documents to confirm the power of attorney]
  • [Identification documents] (The same applies to the representative's own identification documents.)
    Of the documents 1 to 11 below, please prepare one of the following for documents 1 to 4, and two of the following for documents 5 to 11.
  • 1. Copy of your driver's license
    2. Copy of passport
    3. Copy of Basic Resident Registration Card with photo
    4. Copy of your Alien Registration Card
    5. Copies of health insurance cards
    6. Copies of various pension books
    7. Copies of various welfare handbooks (Note) However, only those that are valid or have not expired are accepted.
    (Note) You will also need to be able to verify your name, address, and date of birth.
    8. Seal registration certificate (stamped in the margin with the relevant seal)
    9. Family register copy or extract
    10. Residence certificate
    11. Certificate of Alien Registration Information (Note) However, only certificates issued within the last three months are acceptable.
  • [Documents confirming authority of representation]
  • ■ In the case of a proxy by delegation A letter of attorney from the person in question (a seal from the person in question and the seal registration certificate for the said seal must be attached)
    ■ In the case of a legal representative: Documents certifying legal representation (such as a copy of the family register or a guardianship registration certificate. In the case of a person with parental authority, a resident's card or health insurance card showing the relationship or dependents is also acceptable.)
    (Note) The seal registration certificate, family register, guardianship registration certificate, and resident registration card listed in this table must have been issued within the last three months.

• In order to further improve our efforts to protect personal information or to respond to changes in laws, regulations, and other standards, our company may change the privacy policy, the matters to be announced under the Personal Information Protection Act, and procedures such as disclosure without prior notice.